Benefits to You:

At the end of this program, you will:

• Understand the changing business environment and the role of the modern manager in today's successful organization
  
  
• Recognize the key features of a successful organization in the modern economy
  
  
• Be able to add sustained value through people management
  
  
• Have developed the key management skills of leadership, delegation, motivation and performance management
  
  
• Be able to prioritize your time to focus your efforts on genuine value- adding activities
  
  
• Understand how to create and sustain a voluntary mindset in staff
  
  
• Be able to build high performing teams
  
  
• Be able to empower staff to maximize their contribution to organizational Performance
  
  
• Recognize how to focus their people on building a customer responsive organization

Program Outline:

• The New Economy
  
  
• Adding Value through people
  
  
• Leadership Skills
  
  
• Communication and Staff Management
  
  
• Creating a Volunteer 'Mindset'
  
  
• Performance Management
  
  
• Time Management
  
  
• Building a Customer Responsive Organization